Frequently Asked Questions

How do I retrieve a forgotten password?

On the login page, click "Forgot Password" to receive a secure reset link via your registered email address.

How do I activate a new center?

You must obtain a valid activation code (E-Pin & A-Pin) from your sponsor or generate one from your own Vault inside your dashboard.

Where do I report suspicious activity?

If you suspect unauthorized access or phishing attempts, please use the contact form here immediately to alert our security team.

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